CareXS Medication care

Design sprint: automating the medication ordering process

“How do we automate the medication ordering process, facilitating collaboration across chains of care?”

Project overview

Scope

  • Client: CareXS

  • Timeframe: 3 days

  • Team: UX research (Julius), 2 UX designer (Laurens), Product Owner, SME

Methods

  • Crazy 8’s sharing and voting

  • Storyboard

  • Prototyping

  • Testing

  • Expert interviews

  • HMW

  • HMW sharing and voting

  • Mapping

  • Crazy 8’s

Process

The challenge

CareXS Meddy (medication care) is an electronic registration of medication administration that includes double-checking for high-risk medication and supports collaboration across chains of care. Currently, CareXS Meddy offers pharmacies and home care organizations a digital environment to exchange information. Care providers can all see which medication should be administered. A change in the administration list by the pharmacist is immediately visible.

The challenge is to automate the home care providers’ and pharmacists’ medication ordering process. This means that all the steps of the medication cycle are supported electronically. Closed loop medication management requires several things: an active medication order; an electronically‐identified nurse; and an electronically-identified phamacist.

Sprint highlights

Day 1

We started interviewing nurses and pharmacists, and internal experts, including the CEO. After these interviews, the team created an Affinity Map using How Might We statements.

We reviewed the user journey, focusing on the hospital’s medication process.

Day 2

We sketched a variation of ideas and created a three-panel storyboard of our best ones. We then voted for an electronically supported medication system that includes ordering, verifying, preparing, and administering. The prescriber will enter the data in the system.

Day 3

We built a functional prototype by creating a flow, generating content, and developing the screens. In addition, we prepared a script for testing. By the end of the day, the prototype was ready to be tested.

We tested the prototype with 4 care professionals that already use CareXS Meddy. We wrote down our observations on a whiteboard and collectively looked for patterns. Participants believed that the electronically supported ordering, verifying, preparing, and administering would improve medication safety, provided that all care providers are included based on treatment relationship.

Outcome

Based on this design sprint, the validated automated medication ordering feature has been successfully added to CareXS Meddy.

Designs